myGermany can generate the Customs Declaration MRN (Ausfuhrerklärung).
In case German seller has not done it, we can do it. Additional costs for clarification is minimum 20,00 Euro plus 10,00 EUR per 1 customs tariff number.
What is an Customs Declaration?
It is needed for packages in Non-EU countries only. When your shipment value is above 1000,00 EUR we need to do a certain declaration which requires customs involvement:
It means that customs need to release the items which will take an additional day. But it means also, that we need the original invoices / proof of purchase for each of the items.
Customs Declaration and VAT Refund?
We will need to fill a form with the German customs (ATLAS) and will get a MRN number, which will be sent with your package. When customs in destination country received and concludes the MRN, then German customs will release the MRN and you can use that MRN for your seller as proof of shipment. Thus, seller is entitled to refund VAT (but not obligated).