Parcel Insured? Transport Insurance?

Within our warehouse, your goods are insured up to 200,000 EUR.

A transport insurance can be selected when shipping the parcels. We use the transport insurance of our carrier partners, see below. myGermany cannot be made liable for Drop Shipments as we do not open/check/pack such shipments.

Please mind that the transport insurance cannot be higher than your declared customs value in the shipping papers!

Insurance covers loss or damage to the items in your shipment. Claims can be made for declared items value and carrier partner shipping rates. Import duties or taxes cannot be claimed. Transportation costs are insured to a certain extend only in the sense that the shipment rates of our carrier partners are covered, but myGermany services based on individual cases only. Liability for additional services and material, which are added on top of partners shipping rates, is to be evaluated for each individual case.

How to fill Claims?

Please note that you need to prove the damages when receiving your package. So please check and take pictures along with the driver in case of a damage. We need to report to the carriers the damaged outer and inner packages. All claims will initially be evaluated by our carrier partners, then by myGermany; and are based on the declared value of goods which is done by you. In case of a claim, contact us at [e-mail] and we will send you a form to be filled.

Transport Insurance of our Carrier Partners.

The insurance acts as follows (based on the shipping conditions of our carrier partners:

DHL Premium:

Your goods are automatically covered at no extra cost up to a value of EUR 500.

*Up to an order value of EUR 2,500 we charge EUR 20.

*Up to an order value of EUR 25,000 we charge EUR 70.

If you prefer a higher insurance, please contact us.

DHL Express:

Insurance must be purchased: 1,5% of the value but minimum 20 EUR.

FedEx:

Goods are insured with 1 kg each at 22 EUR.

*additional insurance must be purchased: for each additional 100 EUR value of goods we charge 2 EUR.

DPD:

Your goods are automatically covered at no extra cost up to a value of EUR 520.

*Up to an order value of EUR 10,000 we charge EUR 50.

GLS:

Your goods are automatically covered at no extra cost up to a value of EUR 750.

*Up to an order value of EUR 5,000 we charge EUR 20.

UPS:

Your goods are automatically covered at no extra cost up to a value of EUR 510.

*additional insurance must be purchased: 2,0% of the value but minimum 10 EUR.

DBSchenker:

Goods are insured. Each insurance is based on an individual calculation (as DBSchenker is used for freight only).