My orders were not delivered to myGermany but to a pick upstation. Can myGermany pick up from Post Stations on my behalf?

If your incoming packages were not delivered to our German warehouse address but to a German pick up station, unfortunately we cannot pick up on your behalf. German law requires the recipient in person for such a pick up. We have tried it often, invested hours and man power without any success. Please contact the sender in that case and please refrain sending us eMail requests to pick up. We cannot help (although we want) and will not reply to your eMails.